Just What is Content?
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Title: Just What is Content?
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Author: Mark Nenadic
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Just What is Content?
Copyright 2006 Mark Nenadic
What is content? Web development involves two major
components: mechanics and content. The mechanics should be
seamless and transparent. The end user should never be
aware of the mechanics, only dazzled by the effects or
pleased by the simplicity of the page. A professional web
design company will provide professional quality web
development.
If the mechanics of a web development are seamless and
transparent, what does that make the content? The content
is what gets the visitors involved in the website. The
content is what brings them back, again and again. The
content is a place where the visitor feels a measure of
control, relief and ultimately, customer satisfaction.
What comprises the content that a web development
specialist will look for? The key component to
understanding what makes good content begins by
understanding what the website is about. If the site is
about selecting a good web designer, then the content
should reflect information on web design, samples and
package offers. If the site is about entertainment, the
content will reflect up to date entertainment articles,
perhaps a gossip column, and a message board where users
can exchange information, opinions and viewpoints.
Content is fluid. Content is measurable against the intent
and desire of the web development team to elicit a response
from their visitors. Imagine walking into a bookstore. The
customer who walks in the front door has a very good idea
of what to expect from a bookstore. They know it will have
books. When they visit an online bookstore, again, they
expect it to feature books.
The content of an online bookstore has to go a step
further, however. It must feature reviews, synopsis and
suggested reading lists. If an online bookstore features
only titles and prices, the average reader will skip past
the site because they cannot find the content they need in
order to determine whether or not they want to purchase the
book.
Content for a site that hosts service providers may provide
news, information and suggestions for negotiating
contracts, business sales and copyright information. The
audience for this type of site, however, would be divided.
Portioned appropriately between both the businesses looking
for service providers and the service providers looking for
business opportunities. The web development that would be
involved on the content appropriate to the dual audience
would require a great deal of thinking ahead in terms of
what the audiences require currently versus what they will
eventually require.
This is where web development of content is crucial. The
search engine function that will locate the book is a
mechanic. But the presence of a search engine that can
search based on title; author or ISBN number is also a
content feature. Web surfers more than any other class of
clientele want direct access and ease of accessibility.
They want the option to delve deeply or just grab the item
they already know they want.
Understanding the content development equation is in equal
parts an understanding of marketing and customer service.
These two areas are separate, because marketing is what
brings a customer to the door. Customer service is what
invites them to return again and again. A site that is
unique, functional and filled with satisfying content will
bring a customer back whether they found what they were
initially looking for or not.
Choosing the right content for a website or web development
is simple if the developer understands the intent of the
site as well as the audience for the site. Catering to the
audience means anticipating not only questions, but also
the desire of the audience. The definitions that define the
customer are constantly evolving and thus content should
constantly evolve. From the type of customer to the
customers changing desires, these are issues that will
generate the questions that web developments content
choices will answer.
About the Author:
Mark Nenadic Mark is the director and face behind
FifteenDegrees-North www.15dn.com , where you will
find articles and resources to help with SEO, marketing and
Web design.
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