About this product: Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.
About this product: What are the fundamental beliefs of Islam and how can Christians respond to them? Answering Islam evaluates the claims of orthodox Islam and examines the evidence for the Christian counterclaim, preparing you with strong apologetic answers. This revised edition contains more resources and updated information throughout.
Bestselling author and speaker Leslie Ludy follows up her powerful, ground–breaking release, Set–Apart Femininity, with the book every young woman has been waiting for. How does today’s young woman handle the difficult questions surrounding guys, relationships, and waiting for the right one? Leslie uses her experiences, both in mentoring numerous girls and with her own beautiful love story, to give straightforward help and advice on these questions and more.
Instead of trying to follow the world’s plan for capturing the man of your dreams, Leslie challenges her readers to live a set–apart life and develop a Christ–consumed heart. She shares the secret to becoming a woman who is truly beautiful and irresistible to a godly man. From understanding modern guys and the plan God has for them, to learning how to treat and interact with guys in everyday life, Answering the Guy Questions will equip young woman with inspiration and strength to live God’s way in all their relationships.
Eugene H. Peterson speaks to Christians who realize the necessity for prayer and yearn for it but who find their prayer unconvincing and unsatisfying. Addressing the causes of this dissatisfaction, Answering God offers guidelines for using the Psalms as dynamic tools for prayer.
About this product: In the fifth and final volume of his series, Answering Jewish Objections to Jesus, Dr. Michael Brown refutes the traditional Jewish concept that there is a binding, authoritative Oral Law going back to Moses. While showing great respect for his people's traditions, Brown demonstrates that when there is a conflict between the Bible and tradition, Jews are called to follow the Bible.
About this product: This spiritual how-to book helps readers discern what they are called to do, find the courage to respond to that call, and stay on course to make that vision a reality. Author John P. Schuster first explains what it means to be called to something larger than ourselves — to find the life that best fits us because it uses our talents to the fullest and adds the most lasting value to the world. He then shows how we can respond to that call in any area of life from career to family to community. Answering Your Call includes exercises, models, and guidelines for creating a life of meaning, illustrated with concrete and practical real-world examples.
If you need help having a baby, reproductive technology can supply the answer. But it also raises a host of questions that won’t arise until after the child is born: What will you say to “Where did I come from?” when the answer includes a donor or surrogate? Will knowing the truth about how you conceived make your child love you less? Will having a baby with someone else strain your relationship with your spouse or partner? What will grandparents, family members, friends, and coworkers think? Dr. Diane Ehrensaft--a developmental and clinical psychologist who’s worked with families formed using assisted reproductive technology for more than 20 years--helps you anticipate the big questions and find solutions that are right for you and your loved ones. Dr. Ehrensaft offers information, support, and straightforward advice for coping with private worries, confronting public prejudices, and raising happy, healthy children. Single or married, straight or gay, anyone looking forward to the joys and challenges of building a family with the help of a donor or surrogate will discover a wealth of thought-provoking ideas and fresh insights in this sensitive, practical, and positive book.
Contending with Christianity’s Critics is book two in a series on modern Christian apologetics that began with the popular Passionate Conviction. This second installment, featuring writings from eighteen respected apologists such as Gary Habermas and Ben Witherington, addresses challenges from noted New Atheists like Richard Dawkins (The God Delusion) and other contemporary critics of Christianity concerning belief in God, the historical Jesus, and Christianity’s doctrinal coherence. Contending with Christianity's Critics and Passionate Conviction are the result of national apologetics conferences sponsored by the Evangelical Philosophical Society (www.epsociety.org).
In 2005, firebrand radio talk show host Neal Boortz and Georgia congressman John Linder created The FairTax Book, presenting the American public with a bold new plan designed to eliminate federal taxes and the IRS, jump-start the U.S. economy, bring back lost industries and jobs, and recapture billions of untaxed dollars hoarded by criminal and offshore businesses. Their book became an immediate #1 New York Times bestseller, propelling a powerful grassroots tax reform movement that's spreading like wildfire across our nation.
Now, three years later, the authors are back to answer the outspoken and misinformed critics of their innovative proposal. Offering eye-opening new insights not covered in the original book, FairTax: The Truth debunks the negative myths and gross misrepresentations of this groundbreaking idea. The FairTax plan is simple, brilliant, and it will work—enabling you to keep all the money in your paycheck; eliminating the fraud, hassle, and waste of our current system; and revolutionizing the way America pays for itself.