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BOOK
Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
Dr. Rick Brinkman
$4.95

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The international bestseller--­­more than 500,000 copies sold!

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.

Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

BOOK
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
Susan Benjamin
$5.67

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Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

BOOK
Dealing with the CrazyMakers in Your Life: Setting Boundaries on Unhealthy Relationships
David Hawkins
$7.00

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Some of the most difficult people to deal with are those who fail to take responsibility for their lives and who wreak havoc in their relationships. Author and relationship doctor David Hawkins offers help for those caught unavoidably in the craziness of a disordered person’s life. With clear explanations, examples, and real life solutions, Hawkins shows readers

• how to develop healthy life skill tools and boundaries
• when, why, and how to confront a person who drives them crazy
• how disordered people think, act, and see the world

Anyone trapped in another person’s cycle of disorder will discover ways to change their own response, perspective, and communication, and ultimately will find the hope of peace in the chaos.

BOOK
Dealing with Darwin : How Great Companies Innovate at Every Phase of Their Evolution
Geoffrey A. Moore
$5.50

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Bestselling author Geoffrey Moore shows companies how to rise to the challenge of natural selection—and master their own evolution

Geoffrey Moore is one of the most respected and bestselling names in business books. In his widely quoted Crossing the Chasm, he identified and addressed the greatest challenge facing new ventures. Now he’s back with a book for established businesses that need to learn how to adapt—or suffer the slow declines into marginalized performance that have characterized so many Fortune 500 icons in recent years.

Deregulation, globalization, and e-commerce are exerting unprecedented pressures on company profits. In this new economic ecosystem, companies must dramatically differentiate from their direct competitors—or risk declining performance and eventual extinction. But how do companies choose the right innovation strategy? Or overcome internal inertia that resists the kind of radical commitments needed to truly set the company’s offers apart?

Illustrating his arguments with more than one hundred examples and a full-length case study based on his unprecedented access to Cisco Systems, Moore shows businesses how to meet today’s Darwinian challenges, whether they’re producing commodity products or customized services. For companies whose competitive differentiation to the marketplace is still effective, he demonstrates how innovations in execution can help boost productivity, whether a company is competing in a growth market, a mature market, or even a declining market. For companies in danger of succumbing to competitive pressures, he shows how to overcome inertia by engaging the entire corporate community in an unceasing commitment to innovate and evolve.

For any business competing in today’s eat-or-be-eaten economic jungle, this groundbreaking guide shows not only how to survive, but also thrive.

BOOK
Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions (Perfect Phrases Series)
Susan Benjamin
$5.12

About this product:
This book provides the right phrase for every situation...every time. No matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of "Perfect Phrases for Dealing with Difficult People", this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including: handling criticism and being heard criticizing; picking up the ball when someone else has dropped it; getting credit for your project when an associate takes the praise; and deflecting a flirtatious client or coworker. Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations...when you have "Perfect Phrases."

BOOK
How to Have Confidence and Power in Dealing with People
Leslie T. Giblin
$7.00

About this product:
This lively and dramatic audio program reveals powerful and proven-effective methods and techniques to help listeners achieve power and influence over people. 2 cassettes.

BOOK
Emotional Vampires: Dealing With People Who Drain You Dry
Albert Bernstein
$189.95

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"Bernstein provides a field guide to the various types of Emotional Vampires and advises readers how to protect themselves from being victims of these predatory personalities."­­Boston Globe

From bestselling author Albert J. Bernstein

The author of Dinosaur Brains offers protection from people who seek to destroy the emotional and psychological well-being of others. Like the fabled demons, these vampires:

• Think their needs are more important than yours
• Believe "the rules" apply only to other people
• Use their tempers in the same way terrorists use bombs

Emotional Vampires tells readers how to spot a "vampire" in their lives, which defense strategies to employ to prevent one from striking, and what to do if and when they find themselves under attack.

BOOK
The Boomer Burden: Dealing with Your Parents' Lifetime Accumulation of Stuff
Julie Hall
$5.80

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A practical guide to advise Baby Boomers how to deal with the daunting task of facing a parents' eventual passing as it relates to residential contents, heirlooms, and the often difficult family interactions and feuds that accompany them.

With fascinating stories and comprehensive checklists, professional estate liquidator Julie Hall walks Baby Boomers through the often painful challenge of dividing the wealth and property of their parents' lifetime accumulation of stuff. From preparation while the parent is still living through compassionately helping them empty the family home, The Estate Lady® gives invaluable tips on negotiating the inevitable disputes, avoiding exploitation from scam artists, and eventually closing the chapter of their lives in a way that preserves relationships and maximizes value of assets.

BOOK
How to Solve Your People Problems: Dealing with Your Difficult Relationships
Alan Godwin
$7.60

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Interacting with people brings problems with people. The closer the contact, the greater the potential for conflict. In How to Solve Your People Problems, Dr. Alan Godwin shares biblical, practical principles to help readers avoid conflict when possible and handle difficult encounters constructively.

The key to healthy, growing relationships is successfully handling differences. Dr. Godwin gives readers the tools and the framework to:

• benefit from every relationship
• handle conflict with grace, reason, and flexibility
• change problem situations into positive encounters
• reduce conflict situations
• successfully deal with unreasonable people

This valuable resource will help readers successfully live and work with others, know how to implement conflict resolution, negotiate problem areas, and create positive connections even when people disagree.

BOOK
Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
Rick Kirschner
$7.45

About this product:
THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.

Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.