About this product: Why is 1001 Ways to Reward Employees, with over 1.4 million copies in print, such an extraordinary bestseller? Because a little over ten years ago Bob Nelson took the seeds of an idea and turned it into something indispensable for business. The idea? That it’s not a raise that motivates an employee, and it’s not a promotion—what really sparks a person to perform are those intangible, unexpected gestures that signify real appreciation for a job well done.
Now, after having worked with thousands of organizations in the years since 11001 Ways to Reward. . . was first published, Bob Nelson presents a second edition packed with hundreds of new ideas and examples of how companies are using rewards and recognitions to boost productivity and keep their valued employees happy. Airplane mechanics are rewarded with balloons and pinwheels. Another manager calls his employees’ mothers and thanks them for raising such industrious children. There are ideas from the offbeat (The Margarita Award) to the company-wide (a quiet room) to the embarrassingly simple (a hand-written thank you note) to the wacky (the Laugh-a-Day challenge) to the formal (a two-week promotion to special assistant to the president). Each section includes no-cost rewards and low-cost rewards, both public and private, making this new edition an indispensable resource for making the person/achievement/reward equation work.
About this product: “If life were fair, employees would be perfect. They would do exactly what we asked them to do, exactly when we asked them to do it – except, of course, for the fantastic ideas they would cook up on their own…Back to reality. Your employees are, like you and me, flawed and hopeful human beings whose success is at least partly dependent on your skill as a manager, human beings who will thrive with skillful and consistent attention and wither without it.”
In business today we’re told that management development is a thing of the past. Staying limber, preparing to change hats at a moment’s notice, and keeping your finger on the pulse of the “new” – that’s what we’re told is critical.
At this moment when companies and managers aren’t focusing on the long haul, Erika Andersen says just the opposite. If you want to compete with the market leaders, grow your business, and succeed in your field, you need support: an all-star staff that epitomizes your company’s mission and has the skills to implement it.
How do you achieve this? Grow great employees.
For twenty-five years Erika Andersen has been helping some of the best-managed companies in the world develop their employees. In Growing Great Employees you’ll learn how they stay ahead of the competition by investing in their people. You’ll discover that: • Listening is your most powerful asset. Use it to motivate and build commitment. • Everything you know about interviewing is wrong. Find out how to discover what you really need in a potential employee and how to find it. • Successful companies hire for keeps. Get people feeling like part of the team from day one. • Great leaders surround themselves with the best. Recognize who has potential and develop them into tomorrow’s leaders.
Whether you’re a manager or a senior executive, Growing Great Employees is your guide to creating a dynamic workplace where the efforts you make with your employees today will blossom into success for years to come.
Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:
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Ways to enhance customer service in any business.
Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture.
The best answers to a wide range of interview questions.
Tips for documenting performance issues and conducting face-to-face reviews.
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This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.
About this product: How can busy managers hold employees accountable for results they did or did not achieve? "Keeping Employees Accountable for Results" moves beyond the far-from-ideal annual performance review - which only evaluates what has already occurred, and not what the manager wants to achieve - and shows readers how to effectively manage performance on an ongoing basis. Packed with easy-to-use tools, the book gives time-pressed managers everything they need to ensure results.
About this product: Take the brakes off your business. In the perfect follow-up to 1001 Ways to Reward Employees, the innovative book that has sold over one million copies, Bob Nelson reveals what real companies across America are doing to get the very best out of their employees-and why it's the key to their success.
Energizing is listening-AT&T's Universal Card Service's employee suggestion system yields 1,200 ideas a month and millions of dollars in savings. Energizing is encouraging risk-taking-Hershey Foods gives out The Exalted Order of the Extended Neck Award. Energizing is Starbuck's making employees partners, Saturn creating teams that function as independent small businesses, Springfield Remanufacturing's opening its books to all employees.
With case studies, examples, techniques, research highlights, and quotes from business leaders, 1001 WAYS TO ENERGIZE EMPLOYEES is invaluable for managers seeking to increase employee enthusiasm and involvement.
About this product: Managing government employees presents unique challenges. Government managers may feel that stringent and convoluted regulations mean they "can’t do that." Some others may use that perception as a crutch. But the truth for all of them is, yes, they can "do that" -- and they’d better. "That" means managing employees as proactively and decisively as their corporate counterparts, and holding their staffs, teams, and departments accountable for productivity and results. Managing Government Employees offers dozens of techniques for meeting the challenges and stressful situations supervisors face on a daily basis. Major topics include how to:
* get maximum dedication and productivity from employees * improve results of poor performers and discipline or fire them when necessary * deal with union and EEO issues * cut through the red tape of government employment systems
For managers frustrated by government bureaucracy, this book lets them know they have more power than they may think.
About this product: No matter what type of business or even nonprofit organization you are managing, a written performance appraisal is good management. Employee reviews can serve as a platform for employees to bring forth questions and concerns. This can help increase employee dedication, creativity, and job satisfaction. Reviews allow you to evaluate employees for increased responsibilities and future promotions. You will have written records of your employees performance, get more productivity, and clearly set compensation. Employee appraisals are critical to your organization, but are time-consuming to write. This new book and companion CD-ROM is your solution. You will produce professional-quality performance reviews in minutes. The book provides over 199 pre-written employee phrases you can insert into a blank employee appraisal form. The evaluations are professional, constructive, and direct. See the accompanying CD-ROM for 25 different categories to evaluate your employee in. Each category includes at least 8 different phrases you can choose from to describe your employees performance in that category. Pick and choose which categories you would like to include in your employees performance appraisal and how you want to describe your employees performance in that category and then just insert them all into the prepared appraisal form.
About this product: More than 85% of managers believe employees leave because they have been pulled away by "more pay" or "better opportunity." Yet, more than 80 percent of employees say it was "push" factors related to poor management practices or toxic cultures that drove them out. The 7 Hidden Reasons Employees Leave reveals what organizations can do to identify, prevent, and correct the root causes of preventable turnover.
The New York Times bestselling guide to getting the best out of every employee-updated for the modern workplace
Based on the actual experiences of 25,000 managers, Why Employees Don't Do What They're Supposed to Do… gives you proven, straightforward methods that work on real jobs, in the real world. This results-oriented guidebook helps you handle the top 10 situations in which employees don't perform the way they should, including a detailed analysis of the causes and the plans for preventing the same problems down the road.
Featuring fresh insights on outsourcing, temp workers, flex time, telecommuting, and technology, this no-nonsense resource arms you with the people-management skills you need to consistently elicit the highest levels of performance from your workforce.
“In simple, straightforward language, Fournies offers practical solutions to the problems of employee performance…[This book] should be on the desk of anyone who manages others.”-Entrepreneur
About this product: This new book is packed with hundreds of simple and inexpensive ways to motivate, challenge and reward your employees. Employees today need constant re-enforcement and recognition—and here’s how to do it. With real life proven examples and case studies from actual companie, you can use this book daily to boost morale, productivity, and profits. This is your opportunity to build an organization that people love to work at with these quick, effective, humorous, innovative and simply fun solutions to employee work challenges. Make your business a happy place to work, and reap the benefits.
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