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BOOK
The Encyclopedia of Business Letters, Fax Memos, and E-Mail
Robert W. Bly
$12.00

About this product:
Here is the most complete and up-to-date resource of model business correspondence for every conceivable occasion. From sample letters, memos and e-mails, this guide allows the user to use samples as is, or adapt for their own purpose. This book contains more than 300 model documents demonstrating the key elements necessary to convey the writer's message. Easy organization allows user to quickly identify the specific letter needed.

BOOK
Fax, Modem, and Text for IP Telephony
Gonzalo Salgueiro
$16.99

About this product:

IP Telephony has revolutionized many aspects of telecommunications and it continues to be deployed at a rapid pace. The benefits of transporting voice over an IP infrastructure include increased flexibility, better scalability, and a significant cost savings over traditional telephony networks. However, during the deployment of these VoIP solutions, other types of traditional telephony communications that can also realize these same benefits are often overlooked or ignored.

 

Fax, Modem, and Text for IP Telephony is a comprehensive resource that confronts the need for information on transporting alternative, non-voice communications over the IP protocol. Beginning with the basic theory and operation of fax, modem, and text telephony, this book then educates you on all of the current transport options that are available. An extensive design guide then provides the pertinent advice and best practices for making the correct planning decisions and choosing the best transport option for your network.

 

Fax, Modem, and Text for IP Telephony also includes meticulous configuration and troubleshooting guides. The configuration guides in this book include a number of sample configurations and tips to manage any fax, modem, or text deployment. The troubleshooting guides present the essential methodologies, debugs, and analysis tools for quickly resolving both the common and complex issues that may be encountered. This book is the perfect companion to other VoIP resources, and it is the only book that empowers you to successfully handle any fax, modem, or text implementation.

 

David Hanes, CCIE® No. 3491, is currently a senior engineer specializing in training, network design assistance, and troubleshooting of fax technologies for the Customer Assurance Engineering (CAE) group at Cisco®. Since joining Cisco in 1997, David has worked as a TAC engineer for the WAN, WAN Switching, and Multiservice Voice teams, a team lead for the Multiservice Voice team, and an escalation engineer covering a variety of voice and fax technologies. David has troubleshot escalated issues in Cisco customer networks worldwide and remains a technical resource for other Cisco employees and customers.

 

Gonzalo Salgueiro CCIE No. 4541, is a senior escalation engineer supporting voice, fax, and modem technologies for the Cisco TAC. Gonzalo has spent more than 11 years troubleshooting complex issues in large-scale VoIP networks as well as providing technical leadership for some of the most critical worldwide voice and fax deployments. Prior to joining the Escalation Team in 1999 Gonzalo had roles as a TAC engineer for both the Access/Dial and Multiservice Voice teams as well as a team lead for the Access/Dial team.

 

  • Learn basic and advanced operational theory and practical implementation of fax, modem, and text communications
  • Understand how to implement fax, modem, and text communications using protocols such as H.323, SIP, MGCP, and SCCP.
  • Explore the functionality and advantages of T.38 fax relay, passthrough, modem relay, T.37 Store-and-Forward Fax, and text relay for IP network deployments
  • Employ expert-recommended best practices and design solutions for deploying fax, modem, and text in an IP telephony environment
  • Optimize your network with comprehensive fax, modem, and text configuration and design tips for use with IOS and non-IOS gateways
  • Master the latest fax, modem, and text troubleshooting tools and techniques employed by Cisco engineers

 

Category: Cisco Press–IP Communication

Covers: Fax, Modem, and Text Telephony Technologies for Integrated IP Networks

 

$55.00 USA / $61.00 CAN

BOOK
Fax from Sarajevo
Joe Kubert
$19.98

About this product:
In 1945, we told the world, "Never again". In 1992, the promise was broken into bloody shards. That was the year the war broke out in Sarajevo, Bosnia, the year that genocide revisited the planet. It was the year that Ervin Rustemagic -- an international businessman whose clients included author Joe Kubert -- found himself and his family trapped in a city under siege. When the shells and gunfire tore the city asunder, Ervin's only means of communication to the outside world was via his fax machine -- he sent messages to Joe which could be refaxed to his friends on the outside. As Joe began to receive these messages from Ervin, he did what he had done for years -- what he had become famous for doing -- what he put the story to paper. This full-color graphic non-fiction book is one that anyone can read, that everyone should read. What Maus is to World War II, Fax from Sarajevo will be to the Bosnian War.

BOOK
The Gelwick Faxes: An Eyewitness Account of the Senate Hostage Crisis
John Cooker
$13.67

About this product:
WARNING: THIS BOOK CAN BE EXPLOSIVE. Senators have always lived in fear of being the next terrorist target. But never did they suspect they would be staring down the gun barels of US Army officers. Colonel Christine Davis has taken seventy-five of them hostage at a symposium. She is setting up the C-SPAN cameras for a live broadcast to America. She wants to rouse an American electorate frustrated with a lack of voice in Washington. The FBI thinks the program is much too strong for the TV viewing audience and shuts it down, while censoring all media coverage.

Allan Gelwick is a reporter caught with the Senators. He emails his newspaper about the uninvited guests, who let him continue to report uninterrupted. They need his coverage. His laptop becomes the focal point of negotiations with the FBI and communications with covert operatives on the inside as they maneuver into striking position. It is up to him to navigate events as they lurch through this deadly mine field.

BOOK
100 Most Difficult Business Letters You'll Ever Have to Write, Fax, or E-Mail, T
Bernard Heller
$20.00

About this product:
The 100 Most Difficult Business Letters You'll Ever Have to Write, Fax, or E-Mail could well be the most useful book you'll ever own. It is not a book that gives forms for business letters or even suggests wording for particular situations -- there are numerous books that perform those services. Rather, this is a book on a subject that has never been addressed before: how to use your correspondence to solve problems -- that is, to cope with and resolve the problems and crises that arise so distressingly often in business.

When there is a tension-driven need to compose a letter about a problem that puts your reputation, your money, or your entire future on the line, Bernard Heller tells you the best strategy to employ, and the actual words and phraseology you need to overcome the problem, to come out ahead.

The 100 Most Difficult Business Letters You'll Ever Have to Write, Fax, or E-Mail is the only guide to business correspondence you will ever need.

After reading The 100 Most Difficult Business Letters, You'll Ever Have to Write, Fax, or E-Mail, you will be able to:

• Protect your ideas from being stolen and make sure
   you get proper credit for your work
• Get your ideas past the hierarchical minefields
• Revive a good idea after a committee has nitpicked
  it to death
• Kill a proposal you don't like without causing ill will
• Counter a damaging rumor that is threatening your job
• Renew your chances to gain a new client after you've
  been counted out
• Survive a corporate downsizing
• Offset a crucial error that could end your career
• Get valued clients to pay bills on time without
   alienating them
• Soften the impact of bad news and make it seem good
• Break through bureaucratic stalling and get right to the top
• Keep a valued customer from deep-cutting your bill
• Appease your client's unreasonable request without
  agreeing to it
• Keep your customers' loyalty after a change of
   management
• Uplift morale after a failure or setback
• Get an extension on a deadline without seeming late
• Make an ally out of a rival
BOOK
VoIP Voice and Fax Signal Processing
Sivannarayana Nagireddi
$83.60

About this product:
This book presents a consolidated view and basic approach to signal processing for VoIP voice and fax solutions. It provides readers with complete coverage of VoIP, from how things work in voice and fax modules, to signal processing aspects, implementation, and testing. Over 100 questions and answers are provided at the back of the book to reinforce the topics covered throughout the text. Additionally, several clarification, interpretation, and discussion sections are included in selected chapters to aide in readers' comprehension.

BOOK
National E-mail and Fax Directory
$149.25

About this product:
WE WERE VERY DISAPPOINTED IN THIS BOOK. THE TITLE MADE IT SOUND LIKE IT WAS MAINLY E-MAIL ADDRESS'S, BUT YOU GET VERY FEW COMPARED WITH THE SIZE OF THE BOOK. AND MOST OF THEM WE HAVE BEEN UNABLE TO CONTACT. SHIRT SHOP@AOL.COM

BOOK
Fax Me A Bagel
Sharon Kahn
$13.09

About this product:
You gotta love Ruby Rothman, the Eternal, Texas, rebbitzen (rabbi's wife) with a craving for bagels. Actually, she's the rabbi's widow when this engaging mystery begins, but it isn't until days after a member of the congregation pushes in front of Ruby in line at the Hot Bagel and bites off more than she can chew--a little cyanide--that Ruby begins to wonder if there's a connection between the poisoned bagel and her husband's death a year ago in a hit-and-run accident. But right now she's got more immediate things to think about--like clearing the cloud of suspicion that's settled like flour on her friend Milt, the bagel baker, and avoiding the clutches of Essie Sue, the temple yenta, who's determined to make a shiddach (match) between Ruby and the new rabbi of Temple Rita (don't ask). The action moves from East Texas to the Lower East Side of Manhattan, connected by a family feud and a cunning killer who's out to give Ruby more than a minor case of heartburn. Fax Me a Bagel has some structural problems--too many plot points are worked out in a series of e-mails between Ruby and her friend Nan instead of being explicated in action and narrative; and Kahn has a tendency to tell instead of show. But Ruby is an appealing heroine, and this debut mystery has "series" written all over it. --Jane Adams

BOOK
Send a Fax to the Kasbah
Dorothy Dunnett
$6.95

About this product:
When a bomb at Kingsley Conglomerates sends upwardly mobile Executive Secretary Wendy Helmann and her mother, Kingsley's Chairman, to Morocco, the two must endure races on horseback, murder, and mayhem. 10,000 first printing.

BOOK
Microsoft Outlook 2000 E-mail and Fax Guide
Sue Mosher
$38.88

About this product:
The authoritative guide for advanced Outlook users and Outlook administrators.

Microsoft Outlook 2000 E-mail and Fax Guide teaches advanced users and administrators, especially those within networked organizations using Exchange Server, how to manage and optimize Microsoft Outlook, the industry's leading messaging client, and use it as an effective tool for organizational communications. Written by one of the industry's leading experts on Outlook, Microsoft MVP-recognition winner Sue Mosher, the book concentrates on features, techniques and troubleshooting vital to advanced users and administrators but which are covered lightly, if at all, by other books on Outlook. Rather than offering only basic instruction or, like mammoth tomes on the topic, surveying every Outlook feature for every conceivable Outlook user, administrator, and developer, Microsoft Outlook 2000 E-mail and Fax Guide provides extensive instruction and best practices on the Outlook e-mail, fax and workgroup capabilities considered critical by sophisticated and frequent users of Outlook.

Important new addition to Digital Press's Exchange Server and Outlook Cluster
Author's Web site is one of the leading independent sites for Exchange and Outlook professionals
Book targets Outlook advanced users and administrators

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