About this product: Managing employees in today's rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies's classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years. In this book, you'll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You'll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies's latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!
About this product: This text supports improved practice in educational administration that results in greater student learning in American schools. In this way, it is much more than an outstanding leadership theory and research text; it is also a highly usable, practical guide. This text improves the knowledge and practice of our future leaders by focusing on present conditions, operations, new directions, and best practices in American schools. This text successfully makes the important theory-to-practice transitions in a clearly written, fun to read format, with lots of hands on activities to draw students into the important content. The title of the text was changed in this new edition to reflect this important emphasis on its ability to improve educational practice. It is a must for any one serious about becoming an educational leader for American schools.
About this product: The need for information on program management is more critical now than ever before. PMIs development of a new standard on program management is driving even greater interest. At the same time, there are few books covering the subject, which provide practical answers, benchmarks, and case studies, however, this book fills the gap. The authors focus on both the macro level of integrating projects and portfolios into the business strategy and the micro level of managing a single program. It contains 6 issue-oriented cases weaved throughout the text, and an additional 5 comprehensive cases in the appendix. The result is a blueprint for the successful implementation of program management.
About this product: A necessity for auditors, audit managers, audit teams, and all quality professionals. The Quality Audits for Improved Performance, Third Edition, provides established techniques and serves as a guide to learning and applying the basic techniques of quality auditing. Author Dennis Arter continues to expand on the audit principles to show how the quality audit can improve business performance.
The new edition features: * Expanded background and history of auditing * A general model for auditing any management system * Added information on process audits and the system-process-product relationship * Auditor competencies and qualification * Explanation of audit reports and the role of the auditor after the report * New material on remedial and corrective action * Example audit procedures and glossary of terms
Arter addresses both internal and supplier auditing as it relates to any quality management system, including ISO 9001, GMP, automotive, and others. He provides supportive examples and checklists throughout the book to help make this one of the best single-source reference guides. Quality practitioners and registrars will find this book to be a useful tool.
Contents: * Brief History of Auditing * What Is an Audit? * General Model of Auditing * Management Principles Audit Program Manager * Phases of the Audit Process * Audit Plan * Reporting * Remedial Action * Corrective Action * Close Out
About this product: It's a New Year's resolution - a brand-new Santa. But do kids really want a slimmer, hipper, cyber Santa? He seems to think so, and gets to work on his resolution to slim down, pump up, and become more fashion forward. Mrs. Claus patiently watches Santa go through his mid-life crisis while preparing the North Pole for a traditional holiday. His new look isn't exactly a hit, and on Christmas Eve, when he climbs into his old-fashioned sleigh, dressed his old fashioned way, he's learned a valuable lesson. A new, improved Santa is one who is true to himself and the spirit of Christmas.
About this product: Every decision healthcare executives make must at least enable the organization to meet its mission and to maintain its financial viability. As simple as those criteria sound, the traditional decision-making process is oftentimes inadequate for the fast-paced world of healthcare management.
In the upcoming book, authors Ken Mack, Mary Ann Crawford, and Mary Reed provide healthcare leaders with a seven-step approach to improve decision making. Included in each chapter are:
Hands-on material Tools Worksheets Checklists
The final chapter features a real-life example of the use of the seven-step decision-making approach by a hospital and its physicians.
About this product: Praise for Marketing in the Public Sector "Professionally, as an academic turned politician, this book--if published a few years earlier--would have made my life much simpler. This book lays out, in detail with concrete examples, how to conduct a grand plan for change. Particularly impressive is the application of different marketing principles along each step of the transition process toward establishing an efficient service-oriented governmental agency." Somkid Jatusripitak, Ph.D., Deputy Prime Minister and Minister of Commerce, Royal Thai Government "This book is filled with insights for people who want to communicate effectively about government programs, but it should also be on the bookshelf of any government manager who needs to think creatively about how to improve customer service. Every page contains information and ideas that public-sector leaders can, and should, put in their management tool kits." Christine O. Gregoire, Governor, Washington State "Increasingly, public sector managers have been challenged to 'do more with less.' Marketing in the Public Sector demonstrates that marketing is not simply another line-item expense, but rather a set of tools that help public servants allocate resources more effectively and efficiently. The book is chock-full of real-world stories of creative marketers working within diverse organizations, all of whom have come to understand that marketing is not simply advertising or persuasion, but rather a mindset." E. Marla Felcher, Ph.D., Adjunct Lecturer in Public Policy, John F. Kennedy School of Government, Harvard University "Kotler and Lee are teaching governments to motivate by invitation rather than intimidation. Instead of complaint and reaction, they work to create a culture of contagious cooperation that can replace rulemaking with social consensus. This is a practical manual for un-clogging hearing rooms, cooling tempers, and putting government back on the side of the people who pay for it." Dave Ross, CBS News Commentator "Marketing in the Public Sector provides an excellent planning framework for public sector officers engaged in all levels of marketing and communications.Showcasing real-world examples, it successfully demonstrates the marriage of commercial marketing concepts into public sector practice. " Dr. K Vijaya, Director, Corporate Marketing & Communications, Health Promotion Board, Singapore "Public sector organizations are now faced with an urgent need to stand out from the crowd in order to successfully compete for funding, talent, and influence. Philip Kotler and Nancy Lee have written a unique, practical, and timely book containing comprehensive guidelines and cases that those involved in the marketing of public sector organizations will find absorbing and most useful." Paul Temporal, Group Managing Director, Temporal Brand Consulting, Author of Public Sector Branding in Asia "Every day, professionals in the public sector deliver thousands of programs and services in increasingly demanding environments. This book is a 'must read' and a standard reference for every public servant engaged in public sector marketing and communications. Congratulations to Kotler and Lee for creating a book that is both educational and practical."Jim Mintz, Director, Centre of Excellence for Public Sector Marketing *Use time-tested marketing principles to increase citizen participation, compliance, and support *Leverage proven "4Ps" marketing tactics: optimize product, price, place, and promotion *Segment your markets, reach your clients where they are--and satisfy them *Influence positive behavior: 12 social marketing principles that work Marketing in the Public Sector is a groundbreaking book written exclusively for governmental agencies. It offers dozens of marketing success stories from agencies of all types--from around the world--so that you can make a difference in your organization. World-renowned marketing expert Dr. Philip Kotler and social marketing consultant Nancy Lee show that marketing is far more than communications and has at its core a citizen-oriented mindset. You'll become familiar with the marketing toolbox and come to understand how these tools can be used to engender citizen support for your agency, increase utilization of your products and services, influence positive public behaviors--even increase revenues and decrease operating costs.This book offers no-nonsense roadmaps on how to create a strong brand identity, gather citizen input, and evaluate your efforts. It presents a step-by-step model for developing a marketing plan, pulling the lessons of the entire book together into one, high-impact action plan. Simply put, this book empowers you to build the "high-tech, high-touch" agency of the future--and deliver more value for every penny you spend.
"Targeted to meet the needs of superintendents or those aspiring to the position. The stories, vignettes, and reflective exercises for the reader are major strengths." -Dan Lawson, Superintendent Tullahoma City Schools, TN
"This is the first professional book that I have found exciting to read in a long time-I really couldn't put it down! It made me immediately want to gather my leadership team together to devise our own plan. A terrific discussion starter, as well as a step-by-step plan for implementing and assessing new programs." -Marie Blum, Superintendent Canaseraga Central School District, NY
Maximize districtwide performance through realistic, standards-based practice!
Written by the past president of the National Council of Professors of Educational Administration, this valuable resource examines the knowledge, skills, and dispositions that superintendents must develop to effectively manage change in today's schools.
Elaine L. Wilmore examines the Educational Leadership Constituent Council (ELCC) standards-the new benchmarks established by NCATE and ISLLC for a highly effective superintendency-and shows how administrators can incorporate each standard into their global vision and everyday practice. Through case studies, problem-based learning, an assessment model, and reflective questions and activities, this reader-friendly handbook discusses ways for superintendents to:
Attain proficiency in each ELCC standard
Develop a positive district culture
Manage operations, resources, and community involvement
Superintendent Leadership is ideal for the development of future superintendents and the continuous professional learning of current administrators as leaders of the learning community.
About this product: Ken Edwards is a divorced lawyer and avid golfer. When Ten Armbruster, fellow golfer, calls in the early hours, telling him his wife Amanda is dead and the house is full of cops, Edwards heads out, but the trouble is Amanda's death is from vicious swings of a golf club and Ted is covered in blood. As Ken prepares for trial, but soon learns the judge is none other than the ex love of his life.
About this product: As news organizations adapt to a changing media landscape, strategic learning is critical for organizations that want to increase their audiences and maintain journalistic quality. News, Improved: How America's Newsrooms Are Learning to Change shows how leadership, goal-setting and staff development improve the culture of the newsroom and the content of the news product both key drivers of audience appeal. Learn how American newsrooms are becoming more adaptive and creative, fueled by continuous, strategic training. News, Improved focuses on the lessons learned from $10 million in training and research projects funded by the John S. and James L. Knight Foundation, including Tomorrow s Workforce, a partnership of major news corporations, more than 50 national journalism professional and mid-career teaching organizations, and one of the nation's most prestigious schools of journalism. The four-year project was conceived to show how strategic investments in newsroom training and professional development can improve the appeal and value of quality journalism. It is based at the Medill School of Journalism at Northwestern University. McLellan and Porter s work in newsrooms and their interviews with hundreds of newsroom executives and working journalists found that even in the newsrooms most committed to professional development, training had little impact on the content. It was often opportunistic and not aligned with goals. It was, in short, non-strategic. News, Improved reports on how news organizations are learning to change by setting clear editorial goals and priorities, developing training at all levels to achieve those goals, and using professional growth as a way to strengthen readership.
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