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BOOK
Crucial Conversations: Tools for Talking When Stakes are High
Stephen R. Covey
$8.43

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The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

• Prepare for high-impact situations with a six-minute mastery technique
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Keep listening when others blow up or clam up
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

BOOK
Boom!: Talking About the Sixties: What Happened, How It Shaped Today, Lessons for Tomorrow
Tom Brokaw
$10.74

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In Boom!, Tom Brokaw, one of America’s premier journalists and the acclaimed author of The Greatest Generation, gives us an epic portrait of another defining era in America: the tumultuous Sixties. The voices and stories of both famous people and ordinary citizens come together in this “virtual reunion” as Brokaw takes us on a memorable journey through a remarkable time, exploring how individuals and the national mood were affected by a controversial era and showing how the aftershocks of the Sixties continue to resound in our lives today. In the reflections of a generation, Brokaw also discovers lessons that might guide us in the years ahead. Race, politics, war, feminism, popular culture, and music are all delved into here. Brokaw explores how members of this generation have gone on to bring activism and a Sixties mindset into individual entrepreneurship , as we hear stories of how this formative decade has shaped our perspectives on business, the environment, politics, family, and our national existence. Remarkable in its insights, wonderfully written and reported, this revealing book lets us join in these frank conversations about America then, now, and tomorrow.

Bonus DVD: Excerpt From 1968 with Tom Brokaw, A History Channel special


Praise for Boom!

“Tom Brokaw does an excellent job of capturing an exciting, controversial period in American history and Boom! is a worthy addition to his growing canon.”–New York Post

“[Tom Brokaw] approaches this magnum opus with warmth, curiosity and conviction, the same attributes that worked so well for his Greatest Generation.”
–The New York Times

“[A] verbal scrapbook of the Sixties . . . [Boom! shows] that the era’s core issues–racism, women’s rights, a nation-dividing war–remain central today, and that the values boomers championed haven’t yet gone bust.”
–People (four stars)

“Packed with memorable people, places, events . . . A ‘virtual reunion’ of 1960s folks telling what they did back then, where they’ve been since and how they assess that tumultuous decade.”
–Chicago Tribune

“Genuinely fascinating recollections . . . plenty of memorable anecdotes.”
–The Wall Street Journal

BOOK
Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Al Switzler
$6.71

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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.

Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:

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• An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? .
• Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it. .
• Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. .
• An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? .
• Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. .
• A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. .

Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.

Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

BOOK
Good to Great: Why Some Companies Make the Leap... and Others Don't
Jim Collins
$11.95

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The Challenge
Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning.

But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?

The Study
For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great?

The Standards
Using tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world's greatest companies, including Coca-Cola, Intel, General Electric, and Merck.

The Comparisons
The research team contrasted the good-to-great companies with a carefully selected set of comparison companies that failed to make the leap from good to great. What was different? Why did one set of companies become truly great performers while the other set remained only good?

Over five years, the team analyzed the histories of all twenty-eight companies in the study. After sifting through mountains of data and thousands of pages of interviews, Collins and his crew discovered the key determinants of greatness -- why some companies make the leap and others don't.

The Findings
The findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice. The findings include:

• Level 5 Leaders: The research team was shocked to discover the type of leadership required to achieve greatness.
• The Hedgehog Concept (Simplicity within the Three Circles): To go from good to great requires transcending the curse of competence.
• A Culture of Discipline: When you combine a culture of discipline with an ethic of entrepreneurship, you get the magical alchemy of great results. Technology Accelerators: Good-to-great companies think differently about the role of technology.
• The Flywheel and the Doom Loop: Those who launch radical change programs and wrenching restructurings will almost certainly fail to make the leap.

“Some of the key concepts discerned in the study,” comments Jim Collins, "fly in the face of our modern business culture and will, quite frankly, upset some people.”

Perhaps, but who can afford to ignore these findings?

BOOK
The Five Love Languages: How to Express Heartfelt Commitment to Your Mate
Gary Chapman
$5.79

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BOOK
Kill Bin Laden: A Delta Force Commander's Account of the Hunt for the World's Most Wanted Man
Dalton Fury
$14.99

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BOOK
Alexander and the Terrible, Horrible, No Good, Very Bad Day
Judith Viorst
$3.07

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"I went to sleep with gum in my mouth and now there's gum in my hair and when I got out of bed this morning I tripped on the skateboard and by mistake I dropped my sweater in the sink while the water was running and I could tell it was going to be a terrible, horrible, no good, very bad day."

So begin the trials and tribulations of the irascible Alexander, who has been earning the sympathy of readers since 1972. People of all ages have terrible, horrible days, and Alexander offers us the cranky commiseration we crave as well as a reminder that things may not be all that bad. As Alexander's day progresses, he faces a barrage of bummers worthy of a country- western song: getting smushed in the middle seat of the car, a dessertless lunch sack, a cavity at the dentist's office, stripeless sneakers, witnessing kissing on television, and being forced to sleep in railroad-train pajamas. He resolves several times to move to Australia.

Judith Viorst flawlessly and humorously captures a child's testy temperament, rendering Alexander sympathetic rather than whiny. Our hero's gum-styled hair and peevish countenance are artfully depicted by Ray Cruz's illustrations. An ALA Notable Book, Alexander and the Terrible, Horrible, No Good, Very Bad Day is a great antidote to bad days everywhere, sure to put a smile on even the crabbiest of faces. (Ages 5 to 9)

BOOK
The Given Day: A Novel
Dennis Lehane
$14.51

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Set in Boston at the end of the First World War, New York Times bestselling author Dennis Lehane's long-awaited eighth novel unflinchingly captures the political and social unrest of a nation caught at the crossroads between past and future. Filled with a cast of unforgettable characters more richly drawn than any Lehane has ever created, The Given Day tells the story of two families—one black, one white—swept up in a maelstrom of revolutionaries and anarchists, immigrants and ward bosses, Brahmins and ordinary citizens, all engaged in a battle for survival and power. Beat cop Danny Coughlin, the son of one of the city's most beloved and powerful police captains, joins a burgeoning union movement and the hunt for violent radicals. Luther Laurence, on the run after a deadly confrontation with a crime boss in Tulsa, works for the Coughlin family and tries desperately to find his way home to his pregnant wife.

Here, too, are some of the most influential figures of the era—Babe Ruth; Eugene O'Neill; leftist activist Jack Reed; NAACP founder W. E. B. DuBois; Mitchell Palmer, Woodrow Wilson's ruthless Red-chasing attorney general; cunning Massachusetts governor Calvin Coolidge; and an ambitious young Department of Justice lawyer named John Hoover.

Coursing through some of the pivotal events of the time—including the Spanish Influenza pandemic—and culminating in the Boston Police Strike of 1919, The Given Day explores the crippling violence and irrepressible exuberance of a country at war with, and in the thrall of, itself. As Danny, Luther, and those around them struggle to define themselves in increasingly turbulent times, they gradually find family in one another and, together, ride a rising storm of hardship, deprivation, and hope that will change all their lives.

BOOK
The Defining Moment: FDR's Hundred Days and the Triumph of Hope
Jonathan Alter
$9.37

About this product:
Jonathan Alter's bestselling and critically acclaimed account of how FDR lifted the country from despair and paralysis and transformed the presidency for all time.