About this product: Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.
If you've heard about Skype--and who hasn't with all the recent media attention devoted to internet telephone services--chances are you've been mighty tempted to try it out. "Skype Hacks" tells you what all the Skype hype is about, explains the basics, and shows you more than 100 clever tips and tricks for tweaking and tuning Skype to make it do just what you want and more.
Millions of people (48 million and counting, in fact) have opted for Skype, which uses peer-to-peer (P2P) technology to turn any PC, Mac, or Pocket PC into a telephone. Skype offers free calls between computers and extremely cheap calls to "old-fashioned" phone numbers (landlines and mobile phones). The sound quality is excellent, and end-to-end encryption means the connection is private and secure.
But if you really know what you're doing, Skype can accomplish a whole lot more than that. Software developer and author Andrew Sheppard recently converted his entire house to Skype and uses it for all his personal and business calls, even when he's traveling. In "Skype Hacks," he shows you how to do things with the technology that even the engineers at Skype probably never intended.
"Skype Hacks" shows you how to:
Get started with Skype
Figure out how much money you're saving and maximize your savings
Cut the ties to your old phone company
Optimize your Skype configuration
Integrate Skype with desktop tools like Microsoft Office and your web browser
Set up a Skype-based call center
The book offers ideas for creating and organizing a contacts list, using Skype to transfer files, taking advantage of chat and voicemail capabilities, turning a PDA into a mobile phone, andautomating Skype for even greater efficiency. So whether you'd simply like to give Skype a trial run, you want new Skype ring tones and fun on-hold music, or you're considering wiring your home with Skype to get rid of "regular" phone service altogether, "Skype Hacks" is your ideal guide.
Create applications that deliver interactive content to Cisco IP Phones
Learn information and techniques vital to building and integrating third-party services for Cisco IP Phones
Understand the development process using XML and HTTP client and server applications to successfully build a service
Discover advanced services information about objects, advanced runtime generation, and other XML development tools
Utilize the provided CallManager Simulator to support an IP phone for development purposes
Get the most out of your IP phone systems with strategies and solutions direct from the Cisco team
Services on Cisco IP Phones help you enhance productivity, gain the competitive advantage, and even help generate revenue. Services are simply applications that run on the phone rather than on a PC or a Web browser. By developing services tailored to your particular needs, you can achieve unlimited goals.
Cisco AVVID IP Telephony provides an end-to-end Voice over IP solution for enterprises. Part of that solution are Cisco IP Phones, a family of Internet Protocol-based phones. Cisco IP Phones feature a large display, an XML micro-browser capable of retrieving content from Web servers, and the ability to deploy custom services tailored to your organization's or enterprise's needs.
Developing Cisco IP Phone Services uses detailed code samples to explain the tools and processes used to develop custom phone services. You'll learn about XML, CallManager, Cisco IP Phones, and the history behind why Cisco chose XML to deploy phone services. You'll find detailed information to help you learn how to build a service, how to build a directory, and how to integrate your service with Cisco CallManager.
This book complements and expands on the information provided in the Cisco IP Phone Services Software Developer's Kit (SDK). With the information in this book, you can maximize your productivity using the tools provided in the SDK and the custom tools provided on the companion CD-ROM. Beginner and advanced service developers alike benefit from the information in this book. Developing Cisco IP Phone Services represents the most comprehensive resource available for developing services for Cisco IP Phones.
Companion CD-ROM The CD-ROM contains the sample services that are covered in the book, develop-ment utilities from the Cisco IP Phone Services SDK, and new tools written specifically for this book such as XML Validator. One of the most useful applications on the CD-ROM is the CallManager Simulator (CM-Sim). CM-Sim significantly lowers the requirements for service development. You only need a Windows-based PC with CM-Sim and a Web server running, and one Cisco IP Phone 7940 or 7960.
About this product: Choosing the right mobile phone and service plan can be overwhelming, particularly if you travel abroad - this truly international guide is ideal for the mobile executive Experts estimate that by 2005 there will be over 1.26 billion wireless phone users around the world. (Source: Cellular Telecommunications Industry Association). It's overwhelming to think of the options available to the consumer when it comes to buying mobile phones, phone accessories, and service plans. So many people are confused by the myriad of wireless phone claims, the endless advertised rates and the countless service plans with all their options. The Consumer's Guide to Cell Phones is designed to help consumers choose what program may best suit them. This book helps streamline the wireless-buying process by providing a complete listing of all wireless providers and the details of their plans. International listings cover USA, Africa, Asia-Pacific, Australia, Europe, Latin America, and the Middle East. As an example, in Ireland there is coverage of Digiphone and other plans, in Australia of Telstra, in the UK Cellnet, Orange, etc.
The companion web site for the book includes a service provider database As the mobile market continues to grow more people are looking to use their phone for fax, e-mail or mobile computing - this book has the answers
Internet Phone Services Simplified gives you the most basic need-to-know information and then teaches you how to get the most out of your VoIP phone services:
Understand how broadband VoIP, Internet VoIP, and VoIP Chat services work
Learn about and compare different services, their advantages, and their limitations
Subscribe to a service, install equipment, and troubleshoot issues that might arise
Integrate services into your home, including reusing your existing house telephone wiring and phone handsets
Extend VoIP throughout your home by using multiline, extendable cordless phone systems
Take advantage of VoIP features, including virtual phone numbers and listening to voicemail using your computer while traveling
Internet phone services offer great advantages over existing telephone systems, allowing you to save money and make and receive calls using high-speed and broadband services. To help you take advantage of all that the Internet has to offer, Internet Phone Services Simplified provides you with an illustrated guide to understanding, selecting, and setting up voice over IP (VoIP) phone services.
Internet Phone Services Simplified isn’t overly technical—you’ll get just what you need so that VoIP doesn’t seem like a mystery and so that you can make good choices about Internet phone services.
Provides a full-color illustrated and simple approach to learning about VoIP
Follow step-by-step instructions for selecting and installing VoIP at home
Explore new Internet telephony features and services
Approved for Technical Accuracy by The Geek Squad
This book is part of the Networking Technology Series from Cisco Press®, the only authorized publisher for Cisco Systems®.
About this product: This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on April 1, 1992. The length of the article is 2260 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the supplier: Switch/computer integration (SCI) is being used by a growing number of banks to enhance the delivery of personal customer service. Through a system composed of a switch, a computer and a gateway linking the two, this new technology functions to route calls and all pertinent information from these calls to one of many bank customer representatives who are on hand to handle specific inquiries. The SCI usually uses a voice response unit to facilitate caller identification, and consequently allow for an automatic retrieval of the caller's file prior to response to caller inquiries. Banks that are interested in augmenting existing communication systems with SCI technology can gain additional information from switch vendors, trade shows, trade publications on data and voice communication, advertising, and market research reports.
Citation Details Title: Improve service quality by phone. (improving personal customer service through switch/computer integration links) (Special Issue: Service Quality) Author: C.M. Brooks Publication:Bank Marketing (Magazine/Journal) Date: April 1, 1992 Publisher: Bank Marketing Assn. Volume: v24 Issue: n4 Page: p36(3)
About this product: This digital document is an article from Tele-Service News, published by Thomson Gale on December 1, 2005. The length of the article is 553 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details Title: BROADVOICE RANKED BEST INTERNET PHONE SERVICE BY WIRED. Publication:Tele-Service News (Newsletter) Date: December 1, 2005 Publisher: Thomson Gale Volume: 17 Page: NA
About this product: This digital document is an article from The Register-Guard (Eugene, OR), published by The Register Guard on December 23, 2008. The length of the article is 518 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.
Citation Details Title: Metal thieves cut rural area's residents off from 911 service.(City/Region)(Phone lines west of Junction City are pulled down, probably for the wires' copper content) Author: Gale Reference Team Publication:The Register-Guard (Eugene, OR) (Newspaper) Date: December 23, 2008 Publisher: The Register Guard Page: A1
About this product: This digital document is an article from San Diego Business Journal, published by CBJ, L.P. on September 29, 2008. The length of the article is 555 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.
Citation Details Title: Leap Wireless expands cell phone services and subscribers: Cricket's parent reaches out to major U.S. markets. Author: Michelle Mowad Publication:San Diego Business Journal (Magazine/Journal) Date: September 29, 2008 Publisher: CBJ, L.P. Volume: 29 Issue: 39 Page: 20(2)
About this product: This digital document is an article from Mortgage Banking, published by Mortgage Bankers Association of America on November 1, 1991. The length of the article is 3463 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the supplier: Many organizations, specifically mortgage companies, may be suffering from an organizational dysfunction by leaving out an important communications service - telephone sales. Telephone service is a communications service since it embodies a customer's first impression of an institution; customer-callers are potential big prospects; and customers have a sense of independence that they may lead them to a more welcoming competitor. Thus, every employee, especially the receptionists and loan counselors, must handle customers' calls effectively. This would involve the proper reception and transferring of customers' calls, meeting customers' first needs, and effective circle selling - a sales technique that requires matching of the proper service or loan with the customer's actual need. Effective circle selling would further require overcoming customers' stalling or delaying tendencies.
Citation Details Title: Circle selling. (phone service as a communications service) Author: Richard Greene Publication:Mortgage Banking (Magazine/Journal) Date: November 1, 1991 Publisher: Mortgage Bankers Association of America Volume: v52 Issue: n2 Page: p34(5)
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