Personally, my experience with foreign agents hasn't been too calamitous. Most have been helpful, and relatively articulate. But I must admit that for those times when I need critical and immediate help, there is no substitute for state-side assistance.
Being an Iranian expat, I know something about foreign cultures and I can say that with some exceptions, U.S. companies offer some of the best customer service around. Not to disparage Iran, but over there you have a snow ball's chance in hell of getting prompt and courteous customer service, unless you're personally known to be a lucrative and loyal customer. It’s the reality of that culture.
And the reality in the U.S. is that customers expect and rightfully deserve to be coddled. I think it's a smart move for AT&T to highlight their state-side operations in their campaigns. If I were shopping around for such a service, I would surely take that into consideration.
tech support,call center,call center agents,at&t
