One of my Web applications is hosted on 1&1 and it generally performs fine except for one problem. I have the application set up to send me emails based on certain events and I have noticed that some of those emails land in my spam folder. Here's why.
The problem with applications on 1&1 shared hosting (and maybe other hosting companies) is that outbound emails undergo Sender Rewriting Scheme (SRS) which changes the return path in the mail envelope to a domain owned by 1&1. For example the return path is changed from [email protected] to [email protected] and the email is launched from one of the 1&1 email servers, for example a server at ip address 184.108.40.206.
Since I don't own the domain srs.perfora.net, I can't add that ip address to the list of authorized senders. A quick SPF record check for srs.perfora.net shows the following:
"v=spf1 ip4:220.127.116.11/25 ?all"
This is telling other servers that any @srs.perfora.net email originating from 18.104.22.168/25 is legitimate, and all others may or may not be spam. And so receiving servers could route incoming emails from unknown ip addresses to spam folders and that is what's happening in my case.
I contacted 1&1 support regarding this issue, but they replied that spf record is not
supported for 1&1 domains and referred me to this link.
So at this point I have no choice but to check my spam folders frequently looking for misidentified emails. And if you have a 1&1 hosted application that sends emails, be warned. Those emails could be landing in your users' spam folders.
And finally to 1&1, the time to fix this issue is way overdue, and it's so simple to fix.
Yup this is still a problem on 1&1!!
Comment by Gobs — June 10, 2010 @2:35 am
Comment by Sistema gestion online reservas — December 5, 2011 @9:45 pm
Still a problem with 1and1 (2years later)
Comment by Punky — April 30, 2012 @11:56 am
Having the same issue. What is the ideal solution, especially for a small business?
Comment by brian — May 16, 2012 @12:18 pm
Still a problem as of today.
Anyone know of a reliable domain registrar that allows adding of TXT entries for SPF records?
Brian - an option that I'm considering to work around this, that you may want to try if this is still an issue, is to relay the mail via GMail.
My clients auto-generated mail from their enquiry form makes it through to GMail addresses, so I think I'm going to set up a GMail account for my client, set that GMail address as the enquiry recipient, and then set up a GMail filter to forward them on to my clients email address should (I hope) get through. Not ideal, but a workaround.
Comment by Chris Dunst — August 28, 2012 @5:49 am
Is that still a problem today?
Comment by Oliver — March 22, 2016 @6:17 am